Request Data Deletion

Data Deletion Request Policy

At Mother Sierra, we honor your privacy with the same care and respect we show to the cultures and artisans we celebrate.

If you wish to have your personal data deleted from our systems, you have the right to request it at any time. This includes your name, contact information, order history, and any other data we may have collected through your interactions with our website.

How to Request Data Deletion:

To initiate a data deletion request, please contact us at support@mothersierra.com with the subject line “Data Deletion Request.” Include the following in your message:

• Full name

• Email address used with your account

• Description of your request

Once we receive your request, we will:

1. Confirm your identity to ensure the security of your data.

2. Process your request within 14 business days.

3. Notify you once your data has been deleted or inform you of any exceptions required by law (such as retaining records for tax or fraud prevention).

Please note that deleting your data may affect your ability to access past order information, loyalty points, or subscription services.

Thank you for trusting Mother Sierra. We’re committed to safeguarding your privacy while sharing the magic of our artisan partnerships.