Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@mothersierra.com.

Account Settings

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Business and Corporate Inquiries

Yes, we offer wholesale pricing options for bulk orders. For detailed information and to discuss your specific requirements, please contact us at support@mothersierra.com. Alternatively, you may initiate the application process for our wholesale pricing by visiting the following link:

Wholesale Pricing Application

Upon approval, you will gain access to your account, where you can conveniently view wholesale pricing and place orders directly through our website or via an order form that will be provided to you.

Yes, if enough time is provided for design creation and making of the pieces, we can consider customizations for your order. 

Miscellaneous Questions

We normally do not offer customizations, but if you have something specific in mind please contact us to discuss your ideas, and maybe we'll consider creating a unique piece just for you.

Mother Sierra Ethics & Quality

We are a social enterprise, dedicated to raising the platform of Indigenous and Mexican artisans. We do this by promoting their work on a global scale, which has allowed their jewellery to be enjoyed everywhere from Austria to Australia.

We work with Wixáritari, Otomi, and other Indigenous craftspeople, each of whom bring different traditions and cultures that they incorporate into their work. These are beautiful, hand-crafted earrings that contain centuries of heritage and importance to our partners, and they deserve to be seen by the world. They work to each order, from the comfort of their own homes. This allows them to spend more time with their families, and no time in a factory working for the Mexican minimum wage.

Our partners work with us, not for us. We help them gain financial independence and stability, by selling their creations at a just price on a global market, earning them much, much more than they would possibly make at local markets. We offer them logistical and financial support, often sourcing and buying supplies for our partners at no cost to them. We also source local photographers and models, as well as using our own photographer and friends, to portray each earring in a professional, stylish manner at our own expense. We do this, and give close to 100% of the sale price of their earrings to them, because we wholeheartedly believe that it is more important to improve their quality of life, than for us to profit. We also observe their religious and cultural holidays, which most multinational companies do not. This helps preserve our partners' ways of life.

You can leave a tip that goes directly to the person who crafted your earrings, share your new purchase on social media so your friends can see your beautiful new bling, and most importantly: buy some of their stunning earrings! That is the best way to help them.

Our handmade jewelry is crafted with care and attention to detail, ensuring unique and high-quality pieces that stand out from mass-produced alternatives.

We use a variety of premium materials such as 925 silver for our hooks, Czech & Japanese glass beads, gemstones, genuine leather, thread and other quality components to create our handmade jewelry.

We prioritize the use of hypoallergenic materials in crafting our jewelry to guarantee its safety for individuals with sensitive skin. If, for any reason, one of our pieces triggers allergy symptoms, please feel free to reach out to us through our chat support or at support@mothersierra.com. We are committed to providing the utmost support to rectify your experience.

We are committed to ethical practices. Our materials are sourced responsibly, and our jewelry is crafted with fair labor practices.

Returns

In the event that you wish to cancel your order, it is imperative that you contact us expeditiously. Please note that if your order has already been shipped, cancellation becomes unfeasible. In such cases, the recommended course of action is to return the package to us, following which a refund or replacement can be processed accordingly. We appreciate your prompt attention to this matter.

Product exchanges are facilitated within a 30-day timeframe. To initiate a return, kindly ensure that the product remains unused and is in its original condition. The packaging should be returned in the same state as received. For assistance with the return process, please contact our support team via email at support@mothersierra.com. We appreciate your adherence to these guidelines.

Shipping

Yes, you will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping within the United States of America is complimentary. For international shipments, a flat fee of $10 applies to all orders under $100 USD. However, international shipping is provided at no cost for orders totaling $100 USD or more.

For international orders, it is essential to note that the payment of import taxes, duties, and associated customs fees rests solely with the customer. We recommend consulting your local customs office in your country to ascertain these fees before making a purchase. Your understanding of these policies is appreciated.

In the event that the item(s) you are returning is free from damage incurred during the shipping process and the return is initiated for a refund or personal preference replacement, we kindly request that you bear the associated shipping costs. Your understanding and cooperation in this matter are appreciated.

Should you have mistakenly provided an incorrect shipping address for your order, we kindly request you to promptly engage with our chat support. This will enable us to expedite the correction of the address and ensure timely delivery to the accurate destination. In the event that the order has already been dispatched prior to your notification, a re-shipment will be necessary. In such cases, an invoice for the additional shipping charges will be issued for your prompt settlement. Your understanding and cooperation in this matter are greatly appreciated.

For domestic shipping within the United States, the average delivery time spans 1-7 business days.

Regarding international shipping, the average duration may extend to 1-6 weeks, contingent upon the customs office and their regulations governing the processing and delivery of orders within each respective country.

The customer is solely responsible for the payment of import taxes, duties, and any associated customs fees. It is strongly advised to consult with your local customs office in your respective country to ascertain these fees before making a purchase. Your attention to this matter is greatly appreciated.

Yes, we do provide international shipping services. For all orders under $100 USD, there is a flat international shipping cost of $10 USD, while orders totaling $100 USD or more benefit from free international shipping. Delivery times are subject to variation based on the destination, ranging from 1-6 weeks. It is important to note that Mother Sierra is not accountable for any customs taxes imposed upon arrival. While delivery times are generally prompt worldwide, unforeseen delays may occur if the shipment is held up in customs. Your understanding of these considerations is appreciated.