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Frequently Asked Questions
We work with Wixáritari, Otomi, and other Indigenous craftspeople, each of whom bring different traditions and cultures that they incorporate into their work. These are beautiful, hand-crafted earrings that contain centuries of heritage and importance to our partners, and they deserve to be seen by the world. They work to each order, from the comfort of their own homes. This allows them to spend more time with their families, and no time in a factory working for the Mexican minimum wage.
Product exchanges are facilitated within a 30-day timeframe. To initiate a return, kindly ensure that the product remains unused and is in its original condition. The packaging should be returned in the same state as received. For assistance with the return process, please contact our support team via email atsupport@mothersierra.com. We appreciate your adherence to these guidelines.
For domestic shipping within the United States, the average delivery time spans 1-7 business days.
Regarding international shipping, the average duration may extend to 2 business days to 4 weeks (average 4-10 days worldwide), contingent upon the customs office and their regulations governing the processing and delivery of orders within each respective country.
Please write us in our chatbox on the bottom left of your screen, and our customer support team will answer as soon as possible. Alternatively, you can email us at support@mothersierra.com or DM us on Instagram @mother.sierra